Nov 18, 2021

Job Description

• Improve short- and long-term business performance by driving our market understanding: overall market dynamics, new trends, customer insights and competitive intelligence
• Support/ lead key data and digital initiatives (incl. evolution to omnichannel go-to-market model)
• Lead key commercial and operational projects to improve business operations across both business units (Retail & Hospital/Biosimilars)
• Collaborate and support key commercial functions in prioritized initiatives / processes (Marketing, Sales, Commercial Excellence, Finance, Business Development, Launches)
• Drive and support Sandoz culture (self-awareness, curious, inspired, unboss)

Market Understanding:
• Execute and share regular market analyses (general & deep dives) to boost performance
• Collaborate with the marketing & sales teams to identify and drive initiatives to meet customer needs and trends (e.g. customer journeys)
• Support the implementation of digital tools to improve market insights, competitive intelligence, and digital sales & marketing activities
• Scout for data and new sources and identify potential partners for future collaborations
• Support ad-hoc deep-dives and analysis to help the business

Planning, Monitoring and reporting:
• Partake in regular business review meetings with business units to challenge / frame performance and identify actions to improve our results
• Support the Head Commercial Excellence in ad-hoc request (e.g. business reviews preparation) and request from cluster/region
• Support in the preparation of financial forecasts, target preparation and strategic planning
• Monitor and track key projects across different functions and stakeholders

Project Management:
• Lead commercial projects from a strategic and operational view in line with company priorities
• Investigate and implement opportunities for growth and prepare according business cases
• Support and lead key process improvement projects to streamline and accelerate business operations
• Gather and leverage best practices within the organization by connecting with Cluster/ Regional Commercial Excellence teams
• Facilitate workshops and ad-hoc support of the management team

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

• University degree (bachelor/master) – preferably in business administration, economics or applied sciences
• 2-5 years of industry experience (preferably with 1-3 years of consulting experience)

• Fluent in English (strong knowledge of Dutch and French)
• Strong strategic and commercial mindset,
• Strong analytical and communication skills
• Proven skills in managing cross-functional projects
• Creative, fast, flexible and positive attitude
• Pragmatic approach in managing projects
• Engaged, curious and ambitious
• High level of self-awareness, open for feedback and willingness to learn
• Result driven, good team player with an open communication style
Full Time
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Customer Experience & Market Insights Manager

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