Digital Product Manager

Nov 16, 2021

Job Description

1500. Associates who make up a global network of Data and Digital associates and a local dynamic team that is committed to harnessing the power of the latest trends to change the way healthcare is delivered.

The transformation in the way we interact with healthcare professionals is redefining our lives and the delivery of healthcare with outstanding speed.

At Novartis we’re investing millions of dollars in inquisitive people, technology solutions and partnerships to reinvent medicines and healthcare delivery.

Your Responsibilities:

This is a key role in the Digital Engagement team, which sits within the broader Data and Digital Transformation Unit.

You will combine strategic thinking with an operational and delivery mindset to create and deliver an ambitious roadmap for our digital platforms to engage both healthcare professionals and patients. Strong project management and stakeholder engagement capabilities are at the core of this role, combined with a technical knowledge of web-based CMS platforms (Drupal or similar CMS experience desired). Working with customer data and digital experience delivery will also be a central pillar of your role.

Make an impact with your platform knowledge, content and lifecycle management, tracking and insights. You will work closely with the Digital Engagement team to drive traffic, deliver impactful customer experiences, and uncover customer insights that inform sales and marketing franchises.

Your responsibilities include:

• Overall responsibility for the Customer Experience, content and features of the Healthcare Professional and Patient portals
• Define product vision, strategy, and roadmap that aligns with Franchise strategies
• Design features and create user stories and epics to ensure development team and Global product owner has all the information required to integrate request in next available sprint
• Provide backlog management, iteration planning, and elaboration of the user stories
• Regularly monitor Portal performance (according to portal strategy and target audience), compliance and any opportunities for improvement/optimisation;
• Be the liaison between end-user, franchises, IT and other internal stakeholders (Commercial excellence, compliance, QA, corporate communications) and the Global development team;
• Assist franchises and agencies in developing and optimising content and be the SME for each portal
• Define Analytics strategy and ensure proper tagging is in place.
• Be the Australian voice and presence with the Global development team, ensuring country priorities and needs are taken into consideration on the product roadmap;

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

What you’ll bring to the role:

Soft skills
• Strong analytical reasoning abilities, intellectual curiosity, intuition for business, and creativity in problem solving
• Excellent collaboration and negotiation skills – by understanding the overall need, you can propose new and better solutions
• Good communication skills, with the ability to take team members on a journey
• Organized and efficient, able to set, communicate and deliver on priorities,
Platform, technical and project skills
• A demonstrated expertise in the specified channels / capabilities priority, such as Web platforms, Identity and access management, CMS, DAM, and Tagging strategy over several years,
• A deep understanding and knowledge of user journey optimisation, user experience modelling,
• Practical experience with setting up the foundational IT elements required to operationalise a global or regional digital capability,
• Experience with tools and solutions such as Adobe Experience Manager, Janrain, Drupal, Serverless technology, Javascript framework,
• Demonstrable multitasking, project management, and execution skills,
• Good interpersonal skills, including communication, presentation, persuasion, and influence,
• Good organisational skills, including efficiency, punctuality, and collaboration in a team environment,
• Proficiency with computer skills, such as MS Office,
Other domain / business skills
• Knowledge of digital campaign planning measurement and optimisation
• Pharmaceutical or regulated industry experience desirable

Why consider Novartis?
799 million. That’s how many lives our products touch. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

We are Novartis. Join us and help us reimagine medicine.

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, colour, religion, gender, national origin, age, sexual orientation, marital or veteran status or disability.
Full Time
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Digital Product Manager

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