Product Manager, Cloud Networks

329702BR
Oct 12, 2021
USA

Job Description

108,000 associates reimagining medicine for more than 799 million people globally!

Do you think you can find and deliver “10x” innovation opportunities in Novartis Business Services? Your passion for innovation and ability to build and lead a high-performing distributed team of associates and digital eco-system partners will help us re-imagine the next generation of NBS!

As a Product Manager, Cloud Networks for Network Products of Cloud Network Services, responsible for the current and future offerings from the product. Responsible for ensuring that the internally and externally sourced IT services in the area of Public Cloud Network Services are aligned with business needs and are delivered in accordance with customer Service Level Agreements to Novartis IT Standards and in line with industry best practice.

Supports the development of a commitment-based culture and an environment that fosters a high-performance, collaborative, and innovative organization.
members.

What will you be responsible for?
• Understands the product including its components, processes, etc. and represents the product across the organization, manages and provides input concerning changes to it, and serves as the key partner in processes that enable or support the product.
• Support the service owner in the driving lifecycle, security, compliance, extension, and innovation projects according to the service roadmap in-scope services and technologies.
• Ensures that the current and future product offerings are identified, understood, documented as roadmaps, and translated to short & mid-term improvement projects or long term projects
• Drives automation of network product for integrated cloud delivery to business requirements
• Works closely with various partners and represents Cloud Network Services
• Ensures that the current and future service level requirements and operational level requirements are identified, understood, and documented appropriately (in SLA, OLA, SLR documents)
• Ensures effective monitoring, performance, and continuous improvement of the service with its underpinning services (SLA, OLA, KPIs), Reviews and assesses them at least annually, and addresses gaps/risks where identified, especially focused on security-related events related to the technologies.
• Is responsible for all the service records and documents (SOP, WI, SOM, etc.) creation/changes/retirement and reflection of the reality as required.
• Leads one or more products within the organization, regardless of where the underpinning technology components, processes or professional capabilities reside or report.
• Liaises with the appropriate process owners, service owners, and engineers throughout the service management lifecycle especially where dependencies exist.
• Acts as the counterpart or participates in negotiating Operational Level Agreements (OLAs) where DC Connectivity Services have a dependency (e.g. authentication, ISP services, IPAM) or other services depend on DC Connectivity Services and its underlying network and security capabilities.
• Reviews and assesses changes for their impact on service levels, including SLAs, OLAs, and underpinning contracts.
• Ensures evaluation of changes relating to configuration items within the scope of the service.
• Ensures that the relevant resources from the underpinning IT Services are engaged in the delivery and support of the service.
• Consults with customers translating functional requirements to service and feature requests, ensuring they are addressed appropriately.
• Supports the service owner in maintaining a service roadmap, as part of a published service strategy, especially with a focus on software-defined capabilities, redundancy, visibility, orchestration, and automation, etc.
• Defines and evolves request forms and request fulfillment procedures specific for the service within the guidelines established by the Service Catalog Manager.


Diversity & Inclusion / EEO

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Minimum Requirements

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
CTS
TT CTS
USA
East Hanover, NJ
Information Technology
Full Time
Regular
No
329702BR

Product Manager, Cloud Networks

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