Service Operations Expert Manufacturing systems

Oct 11, 2021

Job Description

799 million. That’s how many lives our products touched in 2019. And while we’re proud of that, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives? We believe the answers are found when curious, courageous and collaborative people like you are empowered to ask new questions, make bolder decisions and take smarter risks.
We are Novartis. Join us and help reimagine medicine.
This is a critical role in ensuring the level of Manufacturing Operations support provided to the business remains optimal, and that the business remains aligned and up to date regarding planned downtime and patch rollouts (periodic hotfix and patch installation) and any unplanned issues which may occur. This role directly oversees 20 external resources (AM and L2 roles). The SOE is a key role in the success of MES and will be responsible for ensuring the critical system is operated and maintained to regulatory standards.
• Oversee end-to-end delivery of a dedicated set of systems, tools or applications and ensure their stability, integrity and business continuity. Ensure services are delivered to the agreed SLA, including reviewing supplier performance based on the agreed SLAs and KPIs.
• Identify, investigate, resolve incidents; report on incidents and review findings with key stakeholders; coordinate crisis management with relevant stakeholders, if required. Oversee problem management and drive identification of root causes and prevention of recurrences.
• Ensure that an up-to -date asset inventory is maintained & only authorized components are used; coordinate configuration management database changes and /or ensure that configuration items are identified, accounted, reported, verified & audited.
• Ensure proper user & access management. Ensure adherence to documented operational procedures and quality standards, and that appropriate operational service documentation is created & accepted by stakeholders.
• Support Service / Solution Operations Manager in technical topics Delivers the operational management of MES (primarily Werum Pas-X and Rockwell PMX) systems globally.

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

• Bachelor's degree in Engineering
• Having at least 12+ years on experience in IT operations and service delivery Exposure working on IT manufacturing industry.
• Functional Breadth Managing Crises Greater than 5 years experience in QA/ QC/ Production within Pharmaceutical industry
• Expertise in GxP operations Experience working cross-functionally and trans-nationally IT Application / Infrastructure Management Manufacturing Process Execution Issues Risk Identification & Assessment
• Good knowledge of Manufacturing domain


769 million lives were touched by Novartis medicines in 2020, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!
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Hyderabad, AP
Information Technology
Full Time
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Service Operations Expert Manufacturing systems

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