CRM Administrator

Oct 08, 2021

Job Description

799 million. That’s how many lives our products touched in 2019. And while we’re proud of that, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives? We believe the answers are found when curious, courageous and collaborative people like you are empowered to ask new questions, make bolder decisions and take smarter risks. We are Novartis. Join us and help reimagine medicine.

Your responsibilities:
Your responsibilities include, but are not limited to:

•Support end-to-end order management process by interacting with customers, manufacturing sites, and other internal departments to ensure all orders are executed in a timely and efficient manner.
•Sales support specialists responsible for key sales coordination activities.
•Supervision and support readily available from next line manager.
•Timely order management using relevant system. -Perform manual order entry for site-to-site material transfer orders. -Issue credit and debits notes.
•Monitor email inboxes to ensure timely and accurate responses to customer inquiries regarding order status, shipping dates, product availability, and back orders.
•Perform order confirmation and inbound system booking for manually placed orders in the system.
•Act as a liaison with various departments throughout the company and be a trusted advisor to internal parties.
•Maintain and issue customer open order list.

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements

What you’ll bring to the role:

•Bachelor's degree.
• 1 years of experience in the position or BI or SFE area.
•Advance English level (written and spoken)
•Strong data visualization skills, such as Excel pivot tables, Tableau, etc.
•Competences: Customer focus, Cultivates innovation, ensures accountability, ethics

Why Novartis?

769 million lives were touched by Novartis medicines in 2020, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Novartis is an equal opportunities employer and welcomes applications from all suitably qualified persons.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
Distrito Federal
Full Time
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CRM Administrator

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