Enterprise Application Operations Lead – SAP (Equivalent to Senior Dir

Oct 06, 2021

Job Description

799 million. That’s how many lives our products touched in 2019. And while we’re proud of that, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives? We believe the answers are found when curious, courageous and collaborative people like you are empowered to ask new questions, make bolder decisions and take smarter risks.
We are Novartis. Join us and help reimagine medicine.
Role Purpose:
Manage day to day ERP service operations in the most cost-effective manner, while preparing technology transformation to new SAP technology (e.g. S/4HANA) and eco-system. Ensure stability and integrity, operating mission critical applications that are used globally across all Novartis divisions. Manage the service delivery model with standardized services, processes and tools to provide efficient, high quality industrialized services. Responsible for service operations for all SAP applications.
Major Accountabilities:
• Lead a large team (internals & externals) providing services to different business units. Define and implement the operating model that provides services in a standardized manner
• Meet or exceed service targets, by managing the overall operations in an MSP model with external suppliers. Ensure stability and integrity of all systems in accordance with application uptime requirements and Information Security guidelines
• Monitor, measure, report and review performance of services and ensure IT meets business needs. Ensure appropriate operational service documentation is created and maintained throughout the application lifecycle
• Play a key role in identifying and seizing opportunities for continuous service improvement. Define and maintain services catalogue and ensure consistency in offering these services in an industrialized manner
• Collaborate with other support functions, such as procurement, finance, HR and etc. to contribute to larger strategic objectives, including buy vs. make decisions. Deliver services in compliance with all applicable internal (e.g. IM Framework) and external (e.g. SoX, GxP) regulations
• Build and grow a high-performance team. Serve as point of escalation, review and approval for key issues and decisions. Act as a steward for integrity in the operating model
• Take decisions on resource and capacity plans in line with Business priorities and strategies and close collaboration with delivery teams.

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.

Minimum Requirements

• Higher education, such as a degree in Information Technology and/or relevant business education
• 18 - 22 years of overall experience in IT preferably in a global company. Strong and sound leadership skills. Proven management experience within a matrix organization
• Customer Orientation – ability to communicate & align with Senior IT and business stakeholders. Strong experience in managing large application portfolio of varying criticality within a Managed Service Model, including strong vendor management experience
• Experience in designing and implementing efficient governance framework to ensure service quality. Experience in leading delivery of complex ERP projects, having completed at least 2 full multi-year and multi-country global deployment programs in a senior lead role
• Experience in leading global teams and SAP Operations (preferable with Pharma Company). Familiar with recent developments in SAP technology strategy, solutions and deployment options as well as experience with at least 1 SAP Functional module. Cross functional knowledge desirable
• In-depth understanding of business processes and the interrelationships with IT processes. Familiar with new deployment and operations concepts with ERP (e.g. agile delivery, productization, DevOps). Hands-on experience desirable
• Experience in audit management (internal and external).


769 million lives were touched by Novartis medicines in 2020, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!
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Hyderabad, AP
Information Technology
Full Time
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Enterprise Application Operations Lead – SAP (Equivalent to Senior Dir

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