Customer Solutions Manager

328995BR
Oct 04, 2021
Russian Fed.

Job Description

Currently we are in Novartis are looking for Customer Solutions Manager who will designs and provides innovative solutions (both digital and non-digital beyond the pill solutions) with the aim to address/solve specific pain points in the patient journey in more than 5 therapeutic areas.

The ultimate goal is to accelerate time to treatment and ensure a better customer experience for the priority brands.

Customer Solutions Manager will strongly interact with multiple stakeholders; internally (CSU field, ComEx Head, Business Franchises, market access, HEOR, public affairs, medical, digital, legal and compliance, procurement & purchasing, finance) and externally (customers, vendors, etc). The CSU CoE Manager supports the brand marketing teams in identifying possible solutions based on the patient journey and provides insights from healthcare and competitor trends. The CSU CoE Manager drives the legal and compliance processes, ensuring fast and efficient navigation of both internal activities and country regulations. In close collaboration with the marketing, sales and medical teams, the CSU CoE Manager designs standardized and scalable solutions based on best practices. The CSU CoE Manager identifies, assesses, selects, and manages external vendors during deployment. The CSU CoE Manager defines KPIs for each solution type and tracks performance and measurement of impact as reported by the CSU field teams.

The CSU CoE Manager has a specific responsibility and expertise according to key pain points in the patient journey (diagnostic/capacity/adherence).


Your responsibilities include, but not limited:

• Design innovative and scalable solutions, based on needs identified by the brand marketing teams, the product life cycle (pre-launch, launch, break-even, peak sales, and maturity) and patient journey phase (diagnostic - treatment – adherence)
• Add to the standardized solution portfolio that is offered to brand teams
• Lead legal and compliance checks by connecting the appropriate teams and improve process efficiencies
• Support the Digital Medicines strategy by developing solutions that require digital implementation
• Identify, assess, and select external vendors based on proven track record of delivering successful and scalable solutions
• Manage overall vendor relationship, with consistent check-ins
• Track KPI and customer feedback from the CSU field team and vendors to generate insights for the wider CSU team and business franchises


Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.

Minimum Requirements

Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.
PHARMA
REGION EUROPE PHARMA
Russian Fed.
Moscow
Marketing
Full Time
Regular
No
328995BR

Customer Solutions Manager

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