Business Process Manager

Sep 30, 2021

Job Description

“300+ associates. Join a team of globally collaborative colleagues at the ‘Global Clinical Supply (GCS)’ function to support clinical trials from Phase 1 to approval and be a key interface between Technical Research & Development teams and the Clinical teams!

The GCS Business Process Manager (BPM) is responsible for the process excellence and process evolution (in line with the overarching GCS strategy) within the respective GCS unit by acting as the process owner on specific process area and supporting the GCS long term strategy.
He/she is responsible for maintaining the highest performance of the process, ensuring adequate trainings and knowledge transfer to the process users’ community.
Has operational end to end responsibility for assigned activity. Leads and manages all project and local network activities and participates in cross-functional teams.

Your responsibilities include, but are not limited to:

• Acts as process owner within the assigned areas.
• Is responsible for the design, monitoring and continuous improvement of the respective business processes based on needs as well as strategic directions
• Ensures that interfaces between processes within the same unit as well as cross-functionally are well defined and continuously improved. As such, is a key member of the cross-functional process excellence team in GCS.
• Identifies process deficiencies or opportunities for improvement, evaluates process performance through performance and quality indicators, proactively collecting end-user feedback
• Acts as a project manager on specific improvement initiatives.
• Is responsible that the process related documentation is in place and its timely maintenance, in compliance with Novartis Quality Manual and other internal and external policies and guidelines if applicable (e.g. ESOPS reviewer, Training material, Process Maps, CCPs).
• Acts as investigation owner in case of process deviation. Ensures efficient escalation and communication channels are in place.
• Optimizes knowledge transfer, acting as a coach/mentor and organizing regular process related training, best practices and lessons learned sessions.
• Supports maintenance and optimization of the unit’s training curriculum in regards to technical trainings
• Supports internal/external inspections and audits.

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.

Minimum Requirements


• Bachelors / Master’s degree from reputed University in Pharma or equivalent with 8+yrs of experience in related field.
• Good knowledge about the Drug Development process
• Basic project management , good organization and planning skills
• Knowledge of relevant regulations (e.g. GMP, HSE etc.) and Novartis specific standards.
• Demonstrates problem-solving and idea generation skills
• Good presentation skills. fundamental Leadership skills. Very good communication, negotiation and interpersonal skills. Ability to work in interdisciplinary teams.

Why consider Novartis?

799 million. That’s how many lives our products touched in 2019. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

Imagine what you could do at Novartis!
Commitment to Diversity & Inclusion:
Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.
Global Drug Development
Hyderabad, AP
Research & Development
Full Time
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Business Process Manager

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