Digital Program Manager, Digital Delivery (7x remote positions)

Sep 29, 2021

Job Description

Up to 27 potential launches expected in the next 5 years at Novartis! In this world of digital and technological transformation, we must ask ourselves this: how can we continue to improve and extend even more people’s lives?

The Novartis Digital Marketing team is looking for multiple Digital Program Managers, Digital Delivery who are highly engaged digital & multichannel specialists to craft future commercialization of brands for Novartis and help improve the lives of patients.

Do you want to be part of the digital team? We’d love to hear from you!

This is a remote opportunity. This position can be based remotely anywhere in the U.S. (there may be some exceptions based on legal entity registration). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager.

Your responsibilities will include but are not limited to:
Strategy: Understand brand objectives / strategic imperatives to enable delivery of optimal marketing solutions. Provide strategic guidance and best practices to brands for select marketing activities identifying opportunities for improvement/enhancement.
Leadership: Lead cross-functional delivery team and run status meetings, capturing and tracking progress for action items, issues and risks, etc. Oversee campaign initiation through coordination with internal and external stakeholders.
Project Planning: Develop and manage integrated project plan for third party (media) and internal CRM, email, SMS, inbound/outbound calls & direct mail activities.
Measurement: Ensure campaign goals/KPIs are defined (requirements-gathering phase), tracked (development phase) and measured (analytics phase).
Collaboration: Engage with key resources (e.g. Privacy, Compliance, Legal, IT) on an as-needed basis managing deliverables across vendors and internal cross-functional teams to ensure quality, timeliness, and accuracy. Work with the quality assurance manager to proactively monitor the campaigns tactics to ensure that they are operating as planned.
Compliance & Risk Management: Complete digital readiness review for relevant digital tactics and ensure functional integrity through MAP reviews and launch. Engage with Creative and Media AORs as needed throughout campaign setup & development stages to identify dependencies / gaps in the campaign plan and provide guidance to address identified risks.
Campaign Management: Partner with marketing automation vendor to develop and approve metadata requests and campaign business rules to ensure accurate setup of campaign tactics and campaign overall.
Quality Assurance: Initiate and manage campaign quality assurance process to ensure deliverables meet all end-to-end and functional testing requirements so that desired customer expectations are delivered.

Diversity & Inclusion / EEO

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Minimum Requirements

What you’ll bring to the role:
• Education: Bachelor's Degree required, MBA or Masters preferred
• 2-5 years’ experience working in strategic and/or digital marketing area is required
• Strong focus on customer/client service Experience in strategy and/or client services (e.g. agency, consultancy)
• Entrepreneurial spirit, ability to work quickly, efficiently and strategically with a wide range of internal departments.
• Administrative management skills - planning, organization, operational decision making and analysis
• Demonstrated business expertise and knowledge (business acumen) and the ability to consult internally and/or externally
• Ability to build relationships, collaborate and influence across a matrix organization
• Demonstrated experience in working with others to achieve organizational objectives including the ability to anticipate and adapt, own and or/work group tactics to support changing business needs.
• Strong organizational, analytical, prioritizing, interpersonal, problem-solving, and presentation skills with a strong attention to detail.
• Demonstrated strong skills in oral and written communication, project management

Why Novartis?
769 million. That’s how many lives our products touched in 2020. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

Imagine what you could do at Novartis!

Join our Novartis Network:
If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here:
East Hanover, NJ
Full Time
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Digital Program Manager, Digital Delivery (7x remote positions)

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