Digital Program Manager, Web Experience (6x remote positions)

Sep 29, 2021

Job Description

Up to 27 potential launches expected in the next 5 years at Novartis! In this world of digital and technological transformation, we must ask ourselves this: how can we continue to improve and extend even more people’s lives?

The Novartis Digital Marketing team is looking for multiple Digital Program Managers, Web Experience to be responsible for liaising between the brand, agency, and IT to pull through the user experience (UX) strategy for a brand or franchise. They will focus on delivering “next-generation” strategic enablers that allow our brands to conduct business in a patient-centric fashion.

Do you want to be part of the digital team? We’d love to hear from you!

This is a remote opportunity. This position can be based remotely anywhere in the U.S. (there may be some exceptions based on legal entity registration). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager.

Your responsibilities will include but are not limited to:
Leadership: Lead coordination and management of US Pharma websites / mobile applications from initiation to completion for site initiatives such as – disease education, now approved, full site redesigns and/or updates to existing sites.
Strategy: Liaise with Brand and AoR to understand customer engagement needs and define best in class customer experience with intuitive design and UX. Work closely the with the Web Experience Strategist to pull through framework design, conceptual models and requirements, Be comfortable generating innovative and breakthrough ideas, and explaining, internally and externally, the rationale for creative choices.
Collaboration: Create tight-knit collaboration with brand marketing leads, and other stakeholders (MAP, IT AoRs, etc.) to implement new functionality/capabilities to enhance digital properties. Partner with stakeholders to ensure that features / functionality needed for future site builds are setup and available on a timely basis.
Manage Requirements & Development: Coordinate definition of functional requirements (including tagging and tracking sites in an efficient manner) to ensure that development activities are executed accurately.
Risk Management: Proactively manage risks to ensure deliverables meet all end-to-end and functional testing requirements so that customer experience are met.
Compliance: Complete digital readiness review for relevant digital tactics and ensure functional integrity through MAP reviews and launch.
Education & Best Practice Sharing: Identify and share website best practices and benchmarks across websites and platforms & chip in to broader sharing across the portfolio. Build best practice documents & learning modules to support upcoming launches & learning across various skill levels.

Diversity & Inclusion / EEO

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Minimum Requirements

What you’ll bring to the role:
• Education: Bachelor's Degree required, MBA or Masters preferred
• 2-5 years’ experience working in strategic and/or digital marketing area is required
• Strong focus on customer/client service Experience in strategy and/or client services (e.g. agency, consultancy)
• Entrepreneurial spirit, ability to work quickly, efficiently and strategically with a wide range of internal departments.
• Administrative management skills - planning, organization, operational decision making and analysis
• Demonstrated business expertise and knowledge (business acumen) and the ability to consult internally and/or externally
• Ability to build relationships, collaborate and influence across a matrix organization
• Demonstrated experience in working with others to achieve organizational objectives including the ability to anticipate and adapt, own and or/work group tactics to support changing business needs.
• Strong organizational, analytical, prioritizing, interpersonal, problem-solving, and presentation skills with a strong attention to detail.
• Demonstrated strong skills in oral and written communication, project management

Why Novartis?
769 million. That’s how many lives our products touched in 2020. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

Imagine what you could do at Novartis!

Join our Novartis Network:
If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here:
East Hanover, NJ
Full Time
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Digital Program Manager, Web Experience (6x remote positions)

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