Thought Leader Liaison (TLL) - PHILADELPHIA - REMOTE

Sep 24, 2021

Job Description

1 out of 3 patients with MS are affected by Secondary Progressive MS (SMPS), a disease characterized by limiting mobility, cognitive decline, and fatigue. We are looking for highly energized, passionate people to join the Novartis Neuroscience team to be involved in bringing a product to market.

The Thought Leader Liaison (TLL) is a customer-facing role responsible for executing the customer aspects of the Multiple Sclerosis (MS) Brand’s peer to peer strategies and building productive relationships with Speakers, National/Regional Medical Experts (MEs) and other key (MS) influencers in their assigned geography.
The TLL will build advocacy and support for Novartis Brand(s) among thought leaders using approved materials and will serve as primary contact with these key influencers. The TLL will connect Thought Leaders with other relevant parts of the Novartis organization (e.g., Marketing, Market Access, Medical Affairs) while maintaining compliance with guidelines on appropriate medical/commercial collaboration. The TLL is responsible for compliantly liaising with Medical Affairs, R&D, Market Access, Patient Specialty Services (PSS), Sales and Marketing to execute peer to peer strategies, address customer needs, identify/initiate appropriate projects of mutual interest to NVS and customers, anticipate market trends, and uncover competitive intelligence, ensuring delivery against the Neuroscience Franchises business objectives. The TLL will also have responsibility for coordination of national/regional conferences, state society meetings, and speaker events. The TLL will align across the Novartis organization to coordinate thought leader interactions and deliver a cohesive customer experience.

•Thought Leader Interactions

Significant customer-facing time, building relationships with existing and new Thought Leaders for involvement in current and future commercial activities
Creates local peer to peer strategies in coordination with national and regional strategic, marketing and sales business plans.
Liaise with sales and marketing to ensure thought leader concerns/needs are addressed in a timely and thorough manner
In full alignment with guidelines on appropriate medical/commercial collaboration, connect the thought leader to the appropriate Medical Affairs or R&D associate to address clinical/R&D-related questions.
Collaborates closely with the Novartis advocacy team to develop relationships with key physician and patient organizations
Manage database of NVS interactions with thought leaders to ensure cohesive customer experience
Disseminate thought leader insights to broader NVS stakeholders, including marketing, sales and access, as relevant, to drive development of new strategies and tactical approaches
Partner with other internal teams, as needed, to connect various groups within Novartis to appropriate thought leaders

•Conventions and Congresses

Coordinate TLL and leadership interactions at all assigned national/regional, state society conferences
Work with Marketing to identify opportunities to partner to promote at all of our sponsored meetings
Initiates and pursues opportunities to involve Novartis in meaningful programs with Thought Leaders to ensure Novartis is strategically and strongly positioned in the US MS market

• Speaker/Program Management

Coordinate speaker events, including selection of speakers, training for speakers, agenda of events, and budget management
Collaborates with marketing team on peer to peer programs including speaker training programs and contributes to on-going refinement of US speaker Bureau
Contributes to content development by providing customer insight and perspective, increasing program impact & relevance
Identifies and initiates programs/tactics of mutual interest to Novartis and Thought Leaders as appropriate
Liaise closely with Legal, Regulatory and Compliance to execute brand tactics successfully
Manages operation plan annual budget - Manages the implementation and budget of programs, from initiation to completion, on time, within budget and on strategy

• Compliance

Ensure alignment to and ownership of NPC policies including Code of Conduct and all applicable laws and regulations
Works to ensure a diverse and inclusive environment free from all forms of discrimination and harassment.”

Maintains current scientific knowledge

Seeks out information from relevant medical and scientific literature, scientific meetings, symposia, and seminars that differentiates Novartis products from the competition

Works with Sales, Marketing, R&D, Medical Affairs, Business Development and other functional areas to ensure that a comprehensive view of key market trends is integrated into overall planning

Diversity & Inclusion / EEO

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Minimum Requirements

Education (minimum/desirable):
• Bachelor’s degree in related field, MBA or Advanced degree Preferred

Languages: • English written and spoken, additional languages are desirable


• At least 5 years in Pharmaceutical Sales and/or Account Management
• Ability to travel 80% of time
• Proven ability to develop productive relationships with physicians and other Healthcare Professionals
• Ability to lead, motivate, develop and influence others
• Strong analytical skills and presentation skills
• Ability to think creatively and conceptually
• Ability to develop and execute key strategies
• Strong communication skills, both verbal and written
• Strong interpersonal skills and executive presence
• Ability to prioritize, negotiate and problem solve
• Financial/budgetary experience
• Proven sales ability with consultative approach
• Proven ability to work effectively in a matrixed environment
Key Competencies Required • Leadership (Strategic and People)
• Knowledge -Strong Clinical/Product Background and Experience
• Business Partnering and Influencing
• Strategic Thinking and Planning
• Communications
• Compliance Mindset

You’ll receive:

Competitive salary, annual bonus, long term incentive for select levels, health insurance, paid vacation/holidays, potential flexible working arrangements, subsidized dining facilities, employee recognition scheme.

Why consider Novartis?

769 million. That’s how many lives our products touched in 2019. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

Imagine what you could do at Novartis!

Commitment to Diversity & Inclusion:

Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Net-work here:
Philadelphia, PA
Full Time
careers default image

Thought Leader Liaison (TLL) - PHILADELPHIA - REMOTE

Apply to Job Access Job Account