Service Operations Manager

Oct 01, 2021
Czech Republic

Job Description

Service Operations Manager, Novartis, Prague, Czech Republic

180000 users in 118 countries! And with this role you will have an opportunity to support the global outreach, ensuring that the internally and externally sourced IT services in the area of Secure LAN Services (LAN, IPS, Firewalls) and especially Wireless LAN Services are aligned with business needs.

Your key responsibilities:
Your responsibilities include, but are not limited to:
• Design and implement processes and supporting system solutions within a moderately complex IT or business area. Analyze and refine requirements for delivering the necessary technology service to business
• Ensure consistency and traceability between user requirements, functional specifications and testing & validation and support testing and training
• Oversee end-to-end delivery of a dedicated set of systems, tools or applications and ensure their stability, integrity and business continuity
• Understands the service including its components, processes, etc. and represents the service across the organization, manages and provides input concerning changes to it and serves as the key stakeholder in processes that enable or support the service.
• Ensures that the current and future service level requirements and operational level requirements are identified, understood and documented appropriately (in SLA, OLA, SLR documents).

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.

Minimum Requirements

What you’ll bring to the role:
• 5 years proven management experience within a matrix organization and proficient English
• Proven track record in managing complex teams across different vendors, and in-depth expertise in one or more IT disciplines
• 5+ years of experience in Service Management of a global or regional service portfolio in similar areas as above, across geographies and business areas
• Experience in negotiating agreements with corporate suppliers in close co-operation with the sourcing function
• Track record in delivering multinational projects on time, quality, and budget. Preferred CCIE DC certification. ITIL certification required

You’ll receive:
Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Edenred CZ in the amount of 12,500 CZK per year; Meal vouchers in amount of 90 CZK for each working day (full tax covered by company); Car Allowance; MultiSport Card. Find out more about Novartis Business Services:

Why consider Novartis?
769 million lives were touched by Novartis medicines in 2020, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do at Novartis!

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here:
Czech Republic
Information Technology
Full Time
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Service Operations Manager

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