Salesforce Platform Technical Design Expert

Sep 23, 2021

Job Description

108,000 associates Reimagining Medicine for more than 769 million people Globally.

The Salesforce footprint is growing in Novartis and we are looking for experienced Salesforce Architects to join our Salesforce CoE. This is a great opportunity to expand your knowledge of Salesforce as we already have a vast landscape of 50+ Salesforce orgs covering CRM, Patient Services, Market Access, Medical Affairs, and many other business capabilities. We use a number of Salesforce Products including Sales, Service, Health, Communities, Marketing (Email Studio, Social Studio, Pardot, etc.), Lightning Platform and Engagement (Heroku) as well as a number of partner applications including Veeva and Apttus. Our Salesforce Platform Architects come from a diverse range of backgrounds, but the one thing that unites them all is that they are subject matter experts in Salesforce.

We work in a curious, dynamic and #unbossed way to create innovative products and solutions to help fuel the growth in the exciting areas of Digital Health and Digital Medicine. The pharma industry is heavily regulated and the platforms we use need to comply with both local regulation and industry practices. This makes an exciting challenge as we evolve in Agile and Product.
We need to move with the times, serving appropriate content in the places that our patients and Health Care Professionals gather in the online world. In Novartis we embrace the need to leapfrog away from traditional online mediums by embracing the digital world we all live in today.

If you are a passionate, Salesforce professional – we want to talk to you.

Your responsibilities:
Your responsibilities include, but are not limited to:
• Create the detailed process designs necessary to operate the software/service on a day-to-day basis
• Ensure designs produced adhere to architectural roadmap and support the development, execution and operations of software/service
• Peer review and sign off detailed designs by business.
• Ensure that detailed designs adhere to solution architecture design (i.e. high level conceptual design) and are traceable to functional as well as non-functional requirements in functional specification
• Ensure the overall user experience is taken into account when designing new solutions and services
• Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Delivery scope
• Ensure system design standards are defined to improve and sustain standardization of solutions.

Salesforce Specific Accountabilities
• Governance & Oversight for Design/Standards and Delivery across multiple Salesforce projects
• Defines, publishes and govern technical design standards for Salesforce Projects
• Define and own Salesforce Platform processes.
• Consult with solution design to solve business and technical needs during both build and run phases of the platform components.
• Consultation with Salesforce on Innovations and Accelerator tasks
• Consultation on environment structures and development toolkits to support release management processes
• Define and manage Salesforce Org Strategy and landscape including org assessments, health checks, periodic code scanning and ensure IT Security controls are maintained
• Review of Salesforce Release notes and define impacts for existing applications
• Attendance at Technical Change Approval Board meeting; Review and perform impact analysis of Salesforce change requests
• Alignment with IT Security and Technical Architecture Domain group ensuring that all controls are in place and maintained across Salesforce landscape
• Assessment of SDLC tools and App Exchange products.
• Manage inventory of Salesforce Re-useable components
• Manage inventory of AppExchange products

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.

Minimum Requirements

What you’ll bring to the role:
• Minimum education: University degree in business/technical area adequate equivalent
• 8+ years’ experience in a similar role with a proven track record in managing Global and large scale projects
• Advanced knowledge of Salesforce System Architecture and Technical standards;
• Experience in analyzing new technologies and doing POC's;
• Ability to engage on large geographically dispersed teams;
• Expert knowledge of software management tools;
• Proven capacity to respond to changes which impact the program, deal with uncertainty and proactively resolve issues to deliver the best possible outcome
• Highly dependable, outstanding attention to detail and strong follow-up skills
• Ability to work with others in a high paced, fluid, multi-cultural and multi-disciplinary team
• Ability to operate in matrix organization with diverse groups of stakeholders

Desirable requirements:
• Salesforce Certification an advantage

You’ll receive:

Competitive salary, Annual bonus, Pension scheme, Share scheme, Health insurance, 25 days annual leave, Flexible working arrangements, subsidized dining facilities, Employee recognition scheme, learning and development opportunities.

Why consider Novartis?
769 million. That’s how many lives our products touched in 2020. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

Imagine what you could do at Novartis!

Commitment to Diversity & Inclusion:

Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.
Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here:

Novartis Ireland Ltd. has been certified as a Top Employer 2021 by the Top Employers Institute for its exceptional employee offerings!

#LI-NOV = Novartis
Information Technology
Full Time
careers default image

Salesforce Platform Technical Design Expert

Apply to Job Access Job Account