Customer Relations Management Specialist

Sep 21, 2021

Job Description

Bring forward the voice of patients and evidence gaps within the health care system throughout the patient journey to drive solutions that may optimize the standard of care; and, become a strategic ally for the business, designing and implementing valuable proposals to improve the patient journey and facilitate access and adherence to treatment.

Your responsibilities include, but are not limited to:
• Develop a solid understanding of the business and the disease area to create value added proposals
• Gather input from the field to design strategies and tactics for all Patient-Oriented Programs (POP) that may respond to the needs of patients, address gaps in the provision of health care and respond to business priorities
• Develop materials for doctors and patients, linked to POPs
• Supervise the initiation, implementation, and monitoring of POPs to ensure compliance with quality and compliance standards, as well as alignment with business objectives
• Ensure proper allocation of resources to carry out trainings, coordinate with POP Governance trainings for selected audiences in POP rules and procedures, as appropriate
• Ensure that the vital POP quality standards are in place
• Lead and support POP owners on the initiation and execution of programs, select vendors and carry out SQAs. Supervise the role of SQA Manager in POPsys to ensure upload of documentation and compliance with the SQA procedure

Minimum Requirements

• Bachelor’s degree in health care related area or in commercial/business field
• Spanish & English proficiency
• 3-year experience in the pharmaceutical industry or health care sector
• Solid expertise in the management of Patient Support Programs
• Good management of diagnostic and monitoring initiatives
• Data monitoring experience
• Proven track-record in similar functions

You’ll receive:
Competitive salary, annual bonus, flexible working arrangements, subsidized dining facilities, employee recognition scheme, professional development, learning experiences, diversity & inclusion.

Why Novartis?
769 million lives were touched by Novartis medicines in 2020, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
Research & Development
Full Time
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Customer Relations Management Specialist

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