Service Operations Expert - VDAS

Sep 21, 2021

Job Description

628 - Applications hosted in the Cloud (SaaS, PaaS, IaaS). 80+ projects that require Public Cloud Infrastructure. 1500% increase in footprint on Azure, 200% on AWS to collaborate on how we reimagine medicine. Would you like to be part of our Data & Digital transformation journey enabling our business strategy as part of Technology & Infrastructure services ? Come learn how you can be part of this amazing journey

Your Responsibilities Include but are not limited to:
• Ensure the seamless daily operations of the Citrix infrastructure by monitoring operations, incidents and performing problem management functions
• Support activities related to client life cycling, including technology/product updates, application integration, etc.
• Coordinates activities towards service delivery, incident management and issue resolution.,Ensure services are delivered to the agreed SLA, including reviewing supplier performance based on the agreed SLAs and KPIs
• Ensure proper incident and problem management, working to Identify, investigate, and report on incidents and drive identification of root cause where applicable.
• Ensure adherence to documented operational procedures, Ensure proper user and access management controls, Ensure proper security, patch and vulnerability management to drive 100% compliance adherence to address security vulnerabilities related to Citrix platform
• Ensure appropriate operational service documentation is created and accepted by stakeholders, Identify potential improvement areas within the supported services, Maintain and ensure all service data is consistent across the various repositories
• Collect and distribute knowledge about systems and services to enable effective support, Ensure driving of automation in the relevant areas for eliminate/reduction of manual support

Minimum Requirements

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Hyderabad, AP
Information Technology
Full Time

Service Operations Expert - VDAS

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