Senior AR Specialist

Oct 19, 2021

Job Description

769 million. That’s how many lives our products touched in 2020. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

Job Purpose:
The Returns Specialist will be a part of the AR Collections/Deductions Team in US O2C and will be responsible for account analysis, resolution and reconciliations related to return deductions, invoices, credits and payments.

Major Accountabilities:
• Manage complex return claims and deduction resolution process through collaboration with Customers, Reverse Logistics, and other business areas for timely resolution
• Analyze customer claim/deduction details and make determination of claim/deduction validity in alignment with business
• Generate and review the Claims and Deductions Aging Report as needed and ensure all assigned return claims and deductions are closed within predefined timeframes.
• Process and request timely paybacks requests from assigned portfolio of accounts on invalid/denied claims
• Process and request timely refunds to direct and indirect customers as needed, following departmental approval guidelines
• Participate in Continuous Improvement activities related to Claims and Deduction Management.
• Supports the critical month-end financial close process and provides timely responses to all Revenue, and GL Department inquiries.
• Utilizes advanced skills in Excel to accumulate, organize and then report on deduction, credit and payment data within defined monthly and quarterly periods.
• Manages all matters related to deduction management and account/return reconciliations, including payment day activities and offsets.
• Coordinates meetings with impact related internal Departments to ensure major AR issues are reviewed and addressed.
• Coordinates meetings with impact related external Customer contacts to ensure major AR issues are reviewed and addressed.
• Respond timely to 3rd party return processor requests for confirmation of return processing
• Support FRA Operations in designing reports to monitor financial results and compliance (DSO, DDO, % past due, KPIs, compliance cockpits)
• Ensure relevant NFCM controls are met.

Diversity & Inclusion / EEO

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Minimum Requirements

Bachelor/Associates degree in accounting, finance, other relevant field or equivalent experience

• Knowledge of Reverse Logistics in Accounts Receivable (exposure and expertise in cash application, collections, deduction resolution, and debit/credit postings).
• Experience within the Pharma industry a plus
• Customer Service experience a plus
• Excellent research, problem solving, and time management skills. High level of accuracy, efficiency, and accountability. Attention to detail
• SAP experience preferred.
• Demonstrated sense of urgency based on business demands
• Ability to work independently with minimal supervision
• Process Excellence and Continuous Improvement Mindset
• Ability to build effective relationships with business partners

Why consider Novartis?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

Imagine what you could do at Novartis!
East Hanover, NJ
Audit & Finance
Full Time
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Senior AR Specialist

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