PSS CRM Area Reimbursement Lead- Philadelphia- Remote

327587BR
USA

Job Description

At Novartis, we are reimagining medicine to address some of society’s most challenging healthcare issues. We discover and develop breakthrough treatments and find new ways to deliver them to as many people as possible. 

1.4 million patients are projected to be supported by Novartis Patient Specialty Services (PSS) by 2023. Importantly, PSS is increasingly providing strategic leadership, execution and resources to help appropriate patients access, initiate and remain on the Novartis medications needed to improve their lives. Today a significant percentage of patients are unable to access appropriate treatments and are lost before their first prescription is filled, with a majority lost at year one. Losing a majority of patients for preventable reasons is unacceptable and we know patients deserve better.

Imagine a dynamic strategy that dedicates greater technology, creativity, and talent to drive the innovative HCP and patient support to access, in order to allow appropriate patients to start and stay on their medications. Enhancing critical capabilities around the patient and HCP experience “post prescription” is the exact vision of Novartis PSS and the reason we are seeking top talent for the role Field Reimbursement Manager. Patients are the core of what we do here at Novartis, we are reimagining medicine to build, design, implement, and run dynamic end-to-end patient support offerings to help support patient success.

Do you want to be part of a team that puts patients first and puts a strong focus on customer-centric initiatives? Do you want the opportunity to lead and collaborate with cross-functional stakeholders? If so, we want to hear from you!

The PSS Area Reimbursement Leader for Cardiovascular Renal Metabolism (CRM) is a remote based position within an geographic region. The geography covers New Jersey, Harrisburg, PA, Allentown, PA and potential other areas. This role leads and manages the day-to-day direction for a team of Field Reimbursement Managers (FRM) in the assigned geography to help minimize reimbursement barriers for patients and providers and optimize product access.  The ARL is instrumental in creating an environment of strong team spirit, timely and effective communication and high motivation to achieve goals in the immediate and long term in order to coach and enable the FRM team to appropriately support customers. The ARL also participates in the development of customer-oriented and compliant reimbursement strategies, plans, tactics, goals, and, in addition, represents these to external and internal partners.

The ARL reports to the Regional Director and together they will ensure timely communication of issues, trends and events that may impact the Plan of Action (POA) to the various internal cross-functional stakeholders (e.g., Field Sales, Access and Reimbursement Managers, Region Sales Director, Marketing, Market Access roles, Trade, Specialty Pharmacy Account Management and applicable third-party affiliates). 

Major Accountabilities   
Field Management and Leadership:
Hire, manage, develop and effectively lead a field team to meet or exceed business goals, objectives and targets.

Develop, communicate and cascade FRM strategies, plans, objectives and metrics and align these with the overall FRM and community-based strategies as appropriate.

Guide, coach and mentor field team (including helping to solve complex reimbursement issues) as well as conduct field rides with FRMs (minimum quarterly) to gain first-hand knowledge of customer access concerns and questions.

Oversee development and execution of strategic territory plans to ensure inclusion of account-level data and territory-level data, along with action plans that capture clear accountabilities, collaboration, and optimal resource utilization to effectively and efficiently maintain product patient access.

Collaborate, communicate and integrate closely with Regional Director to ensure direction and expectations of FRM team are aligned, communicated and acted upon. Act as a conduit for local access and reimbursement issues and opportunities to be seen and evaluated at the Region level and beyond as appropriate.

Collaborate with internal partners/stakeholders to evaluate FRM performance against goals, objectives and job accountabilities and provide thorough mid-year and year-end performance reviews for each team member.

Diversity & Inclusion / EEO

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Minimum Requirements

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
PHARMA
US PHARMA
USA
Philadelphia, PA
Market Access
Full Time
Regular
No
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327587BR

PSS CRM Area Reimbursement Lead- Philadelphia- Remote

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