Service Operations Expert - MES Systems

Sep 16, 2021

Job Description

Cell & Gene, Biologics, Oncology, Small Molecule and Sandoz business units produce our lifesaving medicines for over 800 million patients.
Would you like to support our 54 manufacturing sites worldwide, delivering smart manufacturing with a world class MES operations team? Delivering the operational management of MES (primarily Werum Pas-X and Rockwell PMX) systems globally, this is a critical role in ensuring the level of Manufacturing Operations support provided to the business remains optimal, and that the business remains aligned and up to date regarding planned downtime and patch rollouts (periodic hotfix and patch installation) and any unplanned issues which may occur.
This role directly oversees 20 external resources (AM and L2 roles). The SOE is a key role in the success of MES and will be responsible for ensuring the critical system is operated and maintained to regulatory standards. Periodic connects with global business, TT, Quality and vendors for request for changes (CAB) will be required. Maintenance of server parameters for multiple global systems, ensuring consistency of parameterisation and sizing of systems.
Your responsibilities:
Your responsibilities include, but are not limited to:
• Oversee end-to-end delivery of a dedicated set of systems, tools or applications and ensure their stability, integrity and business continuity.
• Ensure services are delivered to the agreed SLA, including reviewing supplier performance based on the agreed SLAs and KPIs.
• Identify, investigate & resolve incidents; report on incidents and review findings with key stakeholders; coordinate crisis management with relevant stakeholders, where required.
• Oversee problem management and drive identification of root causes and prevention of recurrences.
• Ensure that an up-to -date asset inventory is maintained & only authorized components are used; coordinate configuration management database changes and /or ensure that configuration items are identified, accounted, reported, verified & audited.
• Ensure proper user & access management.
• Ensure adherence to documented operational procedures and quality standards, and that appropriate operational service documentation is created & accepted by stakeholders.
• Support Service / Solution Operations Manager in technical topics

Minimum Requirements

What you’ll bring to the role:

Education & Languages
Bachelor’s Degree in Business / Technical Domains Fluent in both written and spoken English.

• At least 8 years’ experience in support MES systems, preferably within the life sciences sector
• Broad exposure to MES systems and good understanding of associated up & down stream systems
• Experience in overseeing operational support of manufacturing operations systems
• Familiarity with project delivery and handover to operations is beneficial
• Demonstrated leadership in delivering non-stop business operations and working with outsourced vendor partners
• Deep understanding of business manufacturing processes and change management process
• Capable of coordinating the activities of multiple resources and effectively managing key stakeholder alignment (Business, projects, quality, vendor finance)

You’ll receive:

Competitive salary, Annual bonus, Pension scheme, Share scheme, Health insurance, 25 days annual leave, Flexible working arrangements, subsidized dining facilities, Employee recognition scheme, learning and development opportunities.

Why consider Novartis?
769 million. That’s how many lives our products touched in 2020. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

Imagine what you could do at Novartis!

Commitment to Diversity & Inclusion:

Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.
Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here:

Novartis Ireland Ltd. has been certified as a Top Employer 2021 by the Top Employers Institute for its exceptional employee offerings!

#LI-NOV = Novartis
Information Technology
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Service Operations Expert - MES Systems

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