Channel Management Specialist

Sep 09, 2021

Job Description

Job Purpose:
-Generate the best customer experience to the pharmacy, to all customers served by Customer Care through a deep customer knowledge, personalized and proactive attention. Be the first contact line for the sales force with central, making an exhaustive follow-up of the consultations and / or incidents generated in a client through this.Experienced sales support professionals responsible for delivering key sales support services (Training, analysis, demand planning etc).

Major Accountabilities:
-Responsible for supporting sales representatives and channel partners in processing orders / returns; providing metrics/ reports to Sales team and also engaging HCPs for expense payout.
-Receive and issue calls to provide a nearby service and customer resolution through personalized follow-up.
-Advice and provide information on the company's value proposition, regarding products, commercial conditions and added value.
-Track orders, as well as resolve customer doubts about products, prices, delivery, availability and features.
-Record and analyze all the information to help better customer knowledge and enhance customer experience
-Collaborate with Customer Care Manager and Customer Care Process Assurance Lead exchanging information as a development strategy of business and marketing. Provide feedback on the efficiency of oriented processes to improve the customer experience.
-Be the first contact line for the sales force with central, making an exhaustive monitoring of the consultations and / or incidents generated for a client.
-Manage the order processing for pharmacies, taking responsibility for the management of the monthly order, as well as for any other operational process that client demands.
-Management of returns due to expired and lack of rotation.
-Processing & tracking of platform orders. Start date, end date, replacement and inclusion of new products.
-Stock situation analysis: Internal stocks and level of stock in the channel by wholesaler. Calculation of impact in the pharmacy. Communication to the sales network and the pharmacy for its management.
-Coordination of the implementation of the value proposition in the pharmacy.
-Implementation of the multi-channel engagement plan with the pharmacy

Minimum Requirements

Understanding of sales / commercial processes
Excellent command of English and Turkish (both written and spoken)
Full Time
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Channel Management Specialist

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