Senior Client Services Manager

Sep 22, 2021

Job Description

2021 – The year of the evolution of Scientific Events into personalized, omnichannel engagements across the healthcare ecosystem. We want you to be part this journey. Scientific Events services in Novartis provide support for event planning, project management, content creation and execution of different types of scientific meetings and events.

The Senior Client Manager will work closely with Novartis Business teams, acting as a partner for internal clients for an assigned brand and/or therapeutic area (TA) for all Medical Communications Scientific Events deliverables. This role leads the development, execution and management of assigned Scientific Events, ensuring alignment with the customer’s objectives.

Deadline for applications is the 8th of October.

Your responsibilities:
Your responsibilities include, but are not limited to:

• Responsible for leading the end-to-end delivery of the designated deliverables/events from briefing through to completion.
• Acts as client relationship manager for stakeholders of assigned TA and/or brand and/or client group.
• Communicates clearly and frequently with client for assigned brand.
• Provides proactive recommendations on medical communication tactics and solutions.
• Responsible for keeping Client Services Lead (CSL) briefed on medical communication activities for assigned brands.
• Provides CSL with accurate revenue and forecasting of Medical Communications activities for assigned brand / TA or Publication Plan.
• Leads an internal project team and manages external vendors for designated scientific events and medical communication deliverables including publications.
• Sets clear direction and priorities, mentors and coaches staff for improved performance.

Minimum Requirements

What you’ll bring to the role:

• Minimum: University level degree, ideally in Science/Life Sciences. Desirable: Any additional relevant further education.
• 2 to 5 years’ experience of working with Medical Communications for either an agency or from within the pharmaceutical industry.
• Track record in leading the delivery of Scientific Events & excellent stakeholder management.
• High level of experience in digital solutions and innovation with an openness to piloting new ideas.
• Experience in cross cultural work environment.
• Fluent English (oral and written)

You’ll receive:
Competitive salary, Annual bonus, Pension scheme, Share scheme, Health insurance, 25 days annual leave, Flexible working arrangements, subsidized dining facilities, Employee recognition scheme, learning and development opportunities.

Why Novartis?
769 million lives were touched by Novartis medicines in 2020, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!

Commitment to Diversity & Inclusion:
Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.
Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here:

Novartis Ireland Ltd. has been certified as a Top Employer 2021 by the Top Employers Institute for its exceptional employee offerings!

#LI-NOV = Novartis
Full Time
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Senior Client Services Manager

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