Service Design Expert - Infrastructure

326743BR
Oct 01, 2021
Czech Republic

Job Description

Service Design Expert - Infrastructure, Novartis, Prague, Czech Republic

3000+ Applications we host for the business. In this role you support to achieve our vision and will act as a trusted partner to the business, providing impactful IT infrastructure products and services in an agile manner. The purpose of this role is to design customer interactions and touchpoints with Novartis technology in order to optimize the customer experience and maximize value.

Your key responsibilities:
Your responsibilities include, but are not limited to:
• Design and document Data Center related Processes (interview stake holders, analysis, design, and visualization)
• Engage with internal and external communities for user insight
• Apply innovative approaches to design, using creative facilitation techniques in collaborative co-creation workshop settings
• Build holistic end to end understanding of customer touchpoints
• Responsible to ensure adherence with Security and Compliance policies and procedures within Service Design scope
• Management of Lifecycle Documentation Repositories (regular revision/redesign of existing documentation SOP, Standards, WI, etc.
• Responsible for Data Center Records Management
• Responsible for Data Center Training Assignments & Compliance reporting. Responsible for Data Center Application Access Reviews (execution and documentation)

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.

Minimum Requirements

Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.
No video provider was found to handle the given URL. See the documentation for more information.
CTS
IT NBS
Czech Republic
Prague
Information Technology
Full Time
Regular
No
326743BR

Service Design Expert - Infrastructure

Apply to Job Access Job Account