Payroll Expert

Sep 01, 2021

Job Description

12 is the number of countries in APAC supported by our People & Organization Service teams. Whether it’s supporting the onboarding of a new-hire or personal growth or promotions, what we do allows our associates to deliver on their role and impact millions of patients. You will support the development of P&O processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.

Your key responsibilities:
Your responsibilities include, but are not limited to:
• Responsible for the country payroll processes and ensure the accuracy and timeliness.To ensure that SLAs are consistently met and high customer satisfaction.
• Lead and support for the transition period of project implementation (eg. payroll vendor change, payroll migration project, etc)
• Lead/ Contribute to projects in scope for Payroll Team to standardize across the countries. Ensure compliance in line with Data Privacy and Protection guidelines and other relevant legislation.
• Act as subject matter expert for Payroll processes and provide support for the transition period of project implementation (eg. payroll vendor change, payroll migration project, etc).
• Look after answering complex queries and transactions, which could not be solved by Hire-to-Retire team, as Tier 2.
• Deliver training to Payroll Specialist in order to increase their first contact resolution rate. Raise requests that cannot be resolved directly to the appropriate experts e.g Tier 3.
• Maintain and sustain the Knowledge Base and How2HR for countries in scope. To provide mentoring or training for onboarding purpose and perform other tasks as assigned by Line Manager.

Minimum Requirements

What you’ll bring to the role:
• Bachelor’s degree in HR/other related field is preferred
• 3-4 years of working experience in Shared Service Center environment is a must
• In-depth HR/SAP system and process expertise in a given process scope
• Excellent English spoken and written. Fluency in Japanese
• Previous experience with Japan payroll is required

Desirable requirements:
• Work experience in virtual/remote teams and international environment/team/global company preferred
• Multiple country HR regulations knowledge is preferred

Why Novartis?
769 million lives were touched by Novartis medicines in 2020, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!

Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.

Join our Novartis Network:
If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
Human Resources
Full Time
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Payroll Expert

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