DevOps Service Operations Expert (Associate Director)

Oct 11, 2021

Job Description

108,000 associates reimagining medicine for more than 799 million people globally!

Do you think you can find and deliver “10x” innovation opportunities in Novartis Business Services? Your passion for innovation and ability to build and lead a high-performing global team of associates and digital eco-system partners will help us re-imagine the next generation of NBS!

As the DevOps Service Operations Expert (Associate Director Level) you are a role model of Novartis Values & Behaviors: you care about patients, focus on what matters most, dare to challenge the status quo & experiment, take smart risks and always put your team before yourself. You are an inspiration to the associates who work with you. You foster a learning culture within your teams. You are a learner, not a knower, and you are genuinely curious and open-minded. You empower and support others, you create clear accountability, and you remove obstacles for your team. You spend time mentoring and coaching team members.

What will you be responsible for?
• Responsible for Operational Governance & Service Management of a limited set of Patient Services applications w/ special focus on Change, Incident, Problem Management, and Release Management. Skill level is very niche and in-depth Pharma Industry & preferably Novartis specific experience required
• Manage day-to-day operations for a set of systems, tools, or applications, ensuring their stability & integrity while meeting customer service levels.
• Oversee end-to-end delivery of a dedicated set of systems, tools, or applications and ensure their stability, integrity, and business continuity.
• Ensure services are delivered to the agreed SLA, including reviewing supplier performance based on the agreed SLAs and critical metrics.
• Identify, investigate, resolve incidents; report on incidents and review findings with key partners; coordinate crisis management with relevant partners, if required.
• Oversee problem management and drive identification of root causes and prevention of recurrences.
• Ensure that an up-to-date asset inventory is maintained & only authorized components are used; coordinate configuration management database changes and /or ensure that configuration items are identified, accounted for, reported, verified & audited.
• Ensure proper user & access management.
• Ensure adherence to documented operational procedures and quality standards, and that appropriate operational service documentation is created & accepted by partners.
• Support Service / Solution Operations Manager in technical topics

Diversity & Inclusion / EEO

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Minimum Requirements

What will you bring to the role?
• 10+ years of relevant experience;
• Technical Functional Expertise with exposure in the Patient Services area
• Good understanding of various technologies stack - SF Health Cloud, AWS Microservice Architecture and APIGW
• Solid understanding of the scaled agile framework and working in Dev - Ops model
• Good understanding and experience in managing GxP applications
• Some experience and understanding of Managed Markets - Rebates/Chargeback/Pricing etc. is a plus

What you'll receive in return?
Competitive salary, annual bonus, long-term incentive for select levels, health insurance, paid vacation/holidays, potential flexible working arrangements, employee recognition scheme.

Why consider Novartis?
799 million! That’s how many lives our products touched in 2019. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

We believe the answers are found when curious, courageous, and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

Imagine what you could do at Novartis!
East Hanover, NJ
Information Technology
Full Time
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DevOps Service Operations Expert (Associate Director)

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