Manager, PSS Program Operations Management- Ophthalmology

326237BR
USA

Job Description

Up to 27 potential launches are expected in the next 5 years at Novartis. If serving patients is your passion – this may be the place for you! The US market access environment is changing and will have a direct implication on the way products are brought to market to ensure patients have access to these products.

At Novartis, we are reimagining medicine to address some of society’s most challenging healthcare issues. We discover and develop breakthrough treatments and find new ways to deliver them to as many people as possible.


Your key responsibilities:
Your responsibilities include, but are not limited to:
• Responsible for supporting the execution and management of PSS program design and service offering at our on-boarding / hub partner & other associated vendors as applicable. Specifically, the candidate will oversee, coordinate and support program interactions including: third party vendor management, day-to-day operational excellence, contact centers, reimbursement distribution channel, and performance improvement.
• Manages and liaises between third party vendors and PSS on day-to-day operational needs
• Acts as a consistent liaison to enable appropriate project implementation between PSS Operations, Brands, Vendors, USMM, Finance, Strategic Sourcing, Field, IT, Analytics, and other business partners and departments related to PSS operational activities.
• Coordinates and ensures implementation of program scripts/talking points, SOPs, program documents, forms, letters, service request forms, etc. – Assists in the writing of these when applicable, ensures scripts, forms, letters, etc. are approved by Novartis materials approval process
• Ensures 100% compliance to all task orders and regulatory, privacy and legal policies with these vendors
• Coordinates with Program Manager and vendor on the development/enhancement of operational reports to measure business efficiency that manage overall program performance.
• Understands key operational and program reports and use to measure business efficiency to manage overall program performance and assists Program Manager in the development of volume forecasts for budget and vendor workload.
• Contributes to strategic program thinking by assessing program capabilities and performance with respect to market landscape and HCP and patient needs, expectations, and experiences

Diversity & Inclusion / EEO

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Minimum Requirements

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
PHARMA
US PHARMA
USA
East Hanover, NJ
BD&L & Strategic Planning
Full Time
Regular
No
careers default image
326237BR

Manager, PSS Program Operations Management- Ophthalmology

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