Head, Sandoz Customer Engagement, Technology Transformation

Aug 09, 2021

Job Description

769 million. That’s how many lives our products touched in 2020. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

In the role Head, Sandoz Customer Engagement, Technology Transformation you will have the opportunity to help us answer that question. You will lead a global team in creating the future of customer engagement; re-imagining HCP interaction and making it easier for patients to get essential information on our products and treatment options. How will you make the world a healthier place?”

The Head, Sandoz Customer Engagement, Technology Transformation, is directly responsible for driving the strategy to address current and future challenges to our generics business across the world. By fully understanding the business processes and local compliance requirements, this role will lead a team of 15+ colleagues to prioritize challenges, bring innovation and creativity to the requirements gathering process, and liaise with Technology Transformation Delivery Leads to ensure the successful development and deployment of transformative and fit for purpose technology solutions.

This role is empowered to shape and drive the Sandoz digital transformation on a global level, in close collaboration with Sandoz Digital team partners as well as Sandoz Commercial business leadership. Bring the Sandoz generic mindset to life - being focused (doing what matters), decisive (doing things efficiently) and smart (using resources efficiently)

Accountability Areas:
• Create a technology strategy to address the evolving challenges of Customer Engagement across all markets over the next 3-5 years.
• Evolve the roadmap for existing solutions to drive efficiency and re-use (full lifecycle management in alignment with TT architecture strategy)
• Drive the cultural change toward an innovative, digital mindset
• Promote technology, data and insights solutions, that get to the heart of our biggest business challenges, making it easy for our customers to do business with us, and putting patient access at the center of everything we do
• Grow the functional knowledge, relationships skills and executive presence of team members; provide constructive feedback to improve our services and align our colleagues to their desired career moves
• Oversee program and project delivery, including a Global CRM program and product (on Salesforce tech stack), Digital Asset Management, HCP Portal program, as well as various omnichannel initiatives
• Partner with Business to drive transformation programs enabled by technology, co-own transformation outcomes, from early experimentation to roll-out at market, region or global scale
• Improve delivery process and engagement to address the challenge of navigating the TT organization, make it easier for customers to work with us
• Own the successful management of TT budget for programs and projects; Communicate clear understanding of cost, risk, timeline and ROI to assist business to make the best decisions
• Partner with regions and markets to balance global roadmaps with local investments and business needs; drive fit-for-purpose solutions that deliver near term ROI without undue risk to business operations

Diversity & Inclusion / EEO

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

Minimum Requirements

What you’ll bring to the role:
• Bachelor’s degree in business/technical area or adequate equivalent
• Minimum of 15 years’ experience with app development and/or large program management
• Minimum of 8 years’ experience in Pharmaceutical Sales & Marketing
• Minimum of 5 years’ experience leading mid-sized global teams
• Experience with Salesforce/Veeva solutions highly recommended
• Digital transformation experience at global scale preferred
• Experience with agile (e.g. Scrum) & waterfall project methodologies
• Passion to enable patient access to medicines around the world
• Proven track record of successful relationship management with senior leaders
• Ability to work with others in a fast-paced, fluid, multi-cultural and multi-disciplinary team
• Experience in leading outsourced near-shore and / or off-shore teams across multiple locations, geographies, and cultures

The ideal location for this role is East Hanover, NJ but remote work may be possible (there may be some exceptions based on legal entity registration). Please note that this role would not provide relocation as a result. If associate is remote, all home office expenses and any travel/lodging to East Hanover, NJ for periodic live meetings will be at the employee’s expense. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager.

Why consider Novartis?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

Imagine what you could do at Novartis!
East Hanover, NJ
Information Technology
Full Time
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Head, Sandoz Customer Engagement, Technology Transformation

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