Omni-Channel Key Account Manager (OKAM)

Aug 18, 2021
United Kingdom

Job Description

This new and exciting role will offer you the chance to work with sales management and marketing colleagues to develop and expand the omnichannel selling approach, acting as a catalyst and role model for growth and expansion across Sandoz

Your focus will be to consistently deliver defined commercial objectives set through strategic planning process and deliver through a process of advanced Key Account Management (KAM) via omnichannel solutions.
An emphasis in the role will be put on maintaining and growing relationships at all levels, particularly focusing on senior management or executive levels to create a network of key advocates across different specialties working in a hybrid face to face and digital environment.

Your responsibilities:
Your responsibilities include, but are not limited to:
• Engaging with HCPs at all levels, utilising a variety of omni-channel marketing approaches
• Supporting the omnichannel strategy by working closely with marketing in the targeting and segmentation of the digital activities.
• Supporting the execution of digital/omni-channel plans with online and offline customers
• Driving the local implementation of guidelines and pathways
• Continuously trying to develop your understanding of the value of the omnichannel approach and why it helps to improve customer experience
• Developing bottom up key account plans, implementing tactical & long term business planning to support the delivery of assigned KPIs
• Increasing Clinical Experience amongst KOLs and establishing national advocacy
• Mapping of Potential National Clinical Advocates, Endorsers and Early Adopters
• Developing a Strategic OIC and Educational plan for Trust Clinicians and Primary Care.
• Looking outside the Novartis/Sandoz organization for case studies and examples of best practice from both pharma/life sciences and other sectors.

Minimum Requirements

What you’ll bring to the role:
• Educated to degree level in business or science subject
• Full ABPI qualification needed
• Proven success in a high performance culture
• Strong commercial experience of pharmaceuticals in primary or secondary care, specifically launch products

Desirable requirements:
• Experience rolling out guidelines/pathways preferred
• Knowledge of the NHS & Pharma industry
• Experience within the UK originator commercial environment is preferred
• Proven success in an omnichannel environment, delivering on digital KPIs

You’ll receive:
Competitive salary, Annual bonus, Pension scheme, Share scheme, Health insurance, 25 days annual leave, Flexible working arrangements, subsidized dining facilities, Employee recognition scheme, learning and development opportunities.

Why consider Novartis?
769 million. That’s how many lives our products touched in 2020. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.
Imagine what you could do at Novartis!

For the Eighth consecutive year, Novartis been certified a ‘Top Employer’ in the UK (2014-2021)!

Commitment to Diversity & Inclusion:
Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here:

We are Novartis. Join us and help reimagine medicine.

#LI-NOV = Novartis
United Kingdom
Full Time
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Omni-Channel Key Account Manager (OKAM)

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