Expert Medical Information Manager

Oct 14, 2021

Job Description

1200! That’s the number of complex questions supported by our Medical Information team last year at Novartis. As an Expert Medical Information Manager, you are our business partner supporting planning and leading delivery of our Medical Information (MI) services for your assigned therapeutic area. You ensure quality, accuracy and integrity of our services to support questions from Health Care Professionals and patients regarding appropriate use of our medicines.

Medical Communications provides consultancy services to the pharmaceutical industry to help raise awareness of medicines via education and promotion. The Novartis MedComms service is an in-house service that advises the business on how best to educate and inform their customers (doctors/medical professionals/Key Opinion Leaders) about the benefits and risks of therapies, supported by clinical and economic data.

Working in partnership with the MI Group or Team Lead and MI Global Service Lead, this role is responsible for owning the delivery of MI PLS activities, as well as acting as the business partner for clients for all MI PLS deliverables.

Your responsibilities:
Your responsibilities include, but are not limited to:
• Leading MI services for defined disease area groupings. This covers both planned and reactive services and includes quality management and compliance with industry standards and codes of practice, including GxP guidelines.
• Managing client relationships and supporting planning of MI activities based on a strong understanding of strategic and medical imperatives for assigned franchises/therapy area (TA).
• Seeing opportunities and taking the lead on new business development as well as revenue and forecasting of MI within your area.
• Appropriate prioritisation to ensure budget accuracy within assigned franchises/TA or group of aligned TAs (multiple clients).
• Delivery of highly complex MI services and responses to raised enquiries, with a focus on launch brands.
• Acting as the delivery lead for MI congress activities.
• Mentoring and coaching Senior Medical Information Managers and Medical Information Managers.
• Ensure outstanding communication with all internal and external and stakeholders through regular updates with focus on accomplishments, critical metrics, best practice sharing, staffing changes, etc.
• Identify and resolve operational issues, clearly articulate potential recommendations/solutions to Function Head and Global Service Lead.
• Proactive planning; anticipate change and act in accordance; drive meticulous implementation of team goals and metrics

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.

Minimum Requirements

• Minimum: healthcare professional degree or degree in a healthcare-related field. Desirable: advanced degree (PhD, PharmD, MD) in life science/healthcare
• Minimum 5 years’ experience in a Medical Information/Communications role specifically in the Pharmaceutical Industry (or a related Medical Affairs role with significant MI responsibility in the Pharmaceutical Industry)
• Experience with delivering MI services at a global and local level
• Product and disease area knowledge in Novartis therapeutic areas
• Solid understanding of good practices in medical information writing, and experience with mentoring others
• Excellent customer focus and strong cross-functional skills with proven experience in collaboration with other departments/groups

You’ll receive:
Competitive salary, Annual bonus, Pension scheme, Share scheme, Health insurance, 25 days annual leave, Flexible working arrangements, subsidized dining facilities, Employee recognition scheme, learning and development opportunities.

Why consider Novartis?
769 million. That’s how many lives our products touched in 2020. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?
We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.
Imagine what you could do at Novartis!

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here:

Novartis Ireland Ltd. has been certified as a Top Employer 2021 by the Top Employers Institute for its exceptional employee offerings!

#LI-NOV = Novartis
United Kingdom
Research & Development
Full Time
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Expert Medical Information Manager

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