Client Success Management Lead, P&O

Jul 19, 2021

Job Description

3000+. That's how many inspired associates the Client Success Management (CSM) Lead will be supporting from the P&O Service team.

The CSM Lead drives and owns People & Organization (P&O) Services Transformation within respective country/cluster identified under the Footprint strategy, between ICPOs & GSC Service delivery teams. The incumbent actively supports local P&O Communities in the P&O Transformation strategy by assisting with the identification of processes for transition between P&O Business Partners and P&O Services Delivery teams.

The incumbent sets strategic direction for P&O Services respective region with agreement of P&O Boards, Stakeholders and Senior Management as well as acts as an active member of respective Country/Region P&O Boards, NBS LT Boards, and other relevant meetings to ensure contribution to the decision making process.

Your responsibilities include, but are not limited to:

• Builds and maintains trust relationship with key stakeholders from respective countries/region and is an active representative and advocate of NBS and P&O Services
• Ensures a customer-centric organization and drives implementation of customer focused solutions
• Works closely with P&O Heads in understanding and responding to both long-term and short-term business goals and strategies
• Plans and oversees the provision of P&O Services to the organization, based on expectations set with clients and other stakeholders as relevant
• Provides input to P&O strategy from client perspective, and translates the related parts of the P&O strategy into own operational plans; monitors compliance and initiates corrective measures in case of deviations.
• Provides counsel and strategic recommendations on the design and implementation of P&O Services solutions.
• Drives One Novartis culture in the organization and promotes cultural transformation and collaboration
• Provides change management support and appropriate communications to prepare implementation of new services and processes
• Contributes to the brand strategy and brand plan for P&O Services and delivers messaging to specific audiences in line with overall strategy

Minimum Requirements

What you’ll bring to the role:

• Bachelor/Master degree in HR/other related field is preferred
• Fluency in Japanese a must and at least business level proficiency in English
• 5+ years in a strategic HR role preferably in an HR business partner capacity
• Experience in HR project management
• HR Service experience preferred and Workday implementation would be a strong plus

Why Novartis?
769 million lives were touched by Novartis medicines in 2020, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!

Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.

Join our Novartis Network:
If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
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Client Success Management Lead, P&O

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