Cancer Care Hospital Liaison, Manager

Jun 22, 2021

Job Description

Over the past 12 months, our medicines and therapies have treated over 63,000 patients living with cancer in Japan. CCHL aims to establish strong relationship with cancer care hospitals by providing support to the management level stakeholders in hospitals on their issue-solving effort, and to contribute to executing company strategy and building Novartis Oncology’s competitive advantage through the activities.

Your key responsibilities:
Your responsibilities include, but are not limited to:
• Develop account plans for the targeted account
o Gather insights on the management / operation issues in a hospital through discussion with key stakeholders at the hospital and any available sources
o Build a good collaborative relationship with internal stakeholders including MRs, MSLs and other relevant functions and work together towards the shared goal
o Turn the collected insights into an account plan with purpose, strategy (story) and tactics addressing the identified issues
• Execute the plan engaging necessary stakeholders internally and externally
o Engage stakeholders in and beyond the targeted hospital to build a partnership for CCHL actions as well as long-term trusts with Novartis
o Work with internal and external partners in executing the plan in the collaborative manner
o Pursue the effective and agile execution by seeking feedback and implementing PDCA cycle
• Reinforce own and team capability and contribute to upskilling of the broader organization
o Learn issue-driven thinking and effective interpersonal communication skills
o Take responsibility in knowledge development in the latest trend in hospital and healthcare businesses, policies and technologies
o Contribute to the capability development of the team and the broader organization by sharing learnings and insights, and supporting learnings of others
• Ensure quality management and integrity responsibility
o Take responsibility to act in the compliant manner by company (P3) and industry standards
o Meet all training requirements including compliance in timely manner

Minimum Requirements

What you’ll bring to the role:
• Bachelor’s degree required
• Degree in a relevant subject or graduate degree preferred
• 5+ years’ experience required in administrative/management departments in hospitals, consulting or auditing business for hospitals, or equivalent businesses
• Professional experience in cross functional project management, customer engagement activities strongly recommended
• Strategic and analytical thinking capability
• Strong interpersonal skills
• High resilience and agility in uncertain situations
• Fluent Japanese. Business level English preferred, but not required at the time of application

Why Novartis?
769 million lives were touched by Novartis medicines in 2020, and while we’re proud of this, we know there is so much more we could do to help improve and extend people’s lives.
We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Novartis!

Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.

Join our Novartis Network:
If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:
BD&L & Strategic Planning
Full Time
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Cancer Care Hospital Liaison, Manager

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