Order Manager

Jun 14, 2021

Job Description

Order Manager

How would you like to be at the heart of our successful operations and providing first-class service to our valued customers?

As Order Manager, you will provide an enhanced level of responsibility and team support for smooth transactional execution between complex intercompany, intragroup, third party customers and respective suppliers.

Your responsibilities include, but not limited to:
• Monitor and maintain correct system transactions related to order management processes according to defined business cases (e.g. intragroup supplies) based on planning & master data parameters including the up-to-date status of the order at any point in time
• Prepare and ensure availability of all relevant documentations and approvals needed to guarantee steadily product flow (e.g. Letter of Credit)
• Provide guidance and assist assigned customers for returns, write-off’s, rebates and credit/debit notes according to the established SOPs and guidelines
• Perform system bookings for returns and issue credit notes in a timely manner taking into consideration month-end, quarter-end and year-end financial timelines
• Act as single point of contact for escalation issues for your assigned customers, influencing and connecting relevant stakeholders to speed up (system) issue resolution
• Maintain a proactive and close communication with customers and suppliers aligning daily business to guarantee a high customer service level at all times
• Facilitate communication of intercompany customers and suppliers in alignment with direct communication principles and actively support in case no direct communication is in place
• Drive and maintain close relation and involve other functions (Life Cycle Management, QA, Supply Chain, Finance, Artwork, Logistics) to ensure regulatory and quality compliant product supply
• Strive for constant process and performance improvement by actively participating in cross-functional initiatives

Minimum Requirements

What you’ll bring to the role:

• Bachelors/Masters in Supply Chain Management, Business Administration, Industrial Engineering or similar subject
• Previous supply chain experience in the pharmaceutical or similar industry required
• Strong working experience of SAP or similar ERP system ideal
• Comprehensive understanding of supply chain processes such as customer service or vendor management
• Proficiency in MS Office and Visio
• Experience in project management ideal
• Fluency in English essential – written and spoken.

You’ll receive: Company Pension Plan; Life and Accidental Insurance; Meals Allowance or Canteen in the office; Flexible working hours

Why consider Novartis?
799 million. That’s how many lives our products touched in 2019. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?
We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

Imagine what you could do at Novartis!

Commitment to Diversity & Inclusion:
Novartis embraces diversity, equal opportunity and inclusion. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration, and empowers our people to unleash their full potential.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Novartis Technical Operations
Technical Operations
Full Time
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Order Manager

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