Supplier Relationship Manager (m/f/d)

Oct 11, 2021

Job Description

28,000 associates of more than 100 nationalities deliver high quality and affordable medicine on time, every time, safely and efficiently.

Your key responsibilities
• Establishes and executes the overall strategy for third party providers for Facilities Services in line with the global supplier strategy.
• Drives the supplier selection process in conjunction with Procurement in alignment with the global supplier strategy, including co-leading global contract negotiations as well as on-going management of contracts.
• Builds and manages relationships with third parties that supply services and works to ensure that third parties meet or exceed their contractual obligations by delivering quality products and services on time.
• Develops and oversees implementation of any expansion of service scope.
• Monitors delivery reliability, quality and accuracy, ensuring savings and delivery goals of agreements are delivered, including the establishment of OPIs KPIs, periodic third party assessments, analysis of contract deliverables, and drives execution of these on an ongoing basis (e.g. renegotiation of SLAs).
• Attends regular meetings to understand service delivery issues and insights on business needs, and executes corrective actions, continuous improvement initiatives and remediation plans in conjunction with the third party providers to a high standard.
• Ensures third parties are kept up-to-date on developments across Novartis and/or market conditions ensuring they have the necessary plans in place to deliver on savings commitment and targets. Provides input to the development of the budget including providing reporting and forecasting on use of third parties.

Diversity & Inclusion / EEO

Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.

Minimum Requirements

What you will bring to the role
• University Degree in Engineering/Finance. MBA desirable.
• 10-15 years of experience in similar professional roles.
• Understanding of regulatory knowledge as related to Pharma industry operations.
• Experience in Business Process Outsourcing/services industry and in managing facilities services vendors is beneficial.
• Direct experience leading teams in a global environment and excellent management track-record.
• Experience of commercial and contract management, working in a customer service / customer delivery environment, managing third party service delivery performance and negotiation and influencing senior internal and external stakeholders experiences.
• Fluent in English - Written and spoken.

You’ll receive

Competitive salary, Annual bonus, Flexible working schedule, tailored to your needs, possibility to work from home, Pension scheme, Employee Recognition Scheme, Sports Club Membership, employment at Top SI Employer, Learning and development opportunities.

We offer permanent employment, with 6 months of probation period.

You are kindly invited to submit your application in English language, including CV by 26th of October 2021.

Why Novartis?

769 million lives were touched by Novartis medicines in 2020, and while we're proud of this, we know there is so much more we could do to help improve and extend people's lives.

We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.

We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world's toughest medical challenges. Because the greatest risk in life, is the risk of never trying!

Imagine what you could do here at Novartis!

Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse team's representative of the patients and communities we serve.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here:
Novartis Technical Operations
Technical Operations
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Supplier Relationship Manager (m/f/d)

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