Director, Program Insights & Analytics
Director, Program Insights & Analytics
Job DescriptionBy 2023, Patient Specialty Services [PSS] is projected to support over 1.4 Million patients and impact nearly $4B of Novartis’s US Pharma revenue. PSS provides mission critical support to Novartis brands by helping patients access medications needed to improve their health.
The creation of an internal Engagement Center is a strategic priority for US Pharma. We have an incredible opportunity to formulate exciting new partnerships to deliver transformative patient services. The PSS team is uniquely positioned to help support our goal of providing appropriate medications to twice as many patients twice as fast.
We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks. And where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.
We are Novartis. Join us and help reimagine medicine.
Up to 27 potential launches expected in the next 5 years at Novartis. The Patient & Specialty Services team is at the forefront of transforming how the industry helps patients get access to treatment. Do you want to be part of a team that puts patients first with a strong focus on reimagining patient-centric initiatives? We’d love to hear from you.
One of the most important functions in today’s pharmaceutical industry is patient services. As ease of ac-cessing HCP prescribed medications has become more difficult, the ability of Pharma to build, design, im-plement, and run dynamic end-to-end patient support offerings has become absolutely critical to a patient’s success.
The PSS Program Insights and Analytics Director will be the analytics lead for the Customer Engagement Center (CEC) that runs patient access and reimbursement operations.
This individual will work closely with our CEC leaders and will be responsible for supporting the day to day operations with analytics solutions to enable oversight and management of the CEC operations.
To do this successfully, this individual will develop the analytics vision and roadmap for the CEC, and help build an insights obsessed team that integrates actionable data to improve our CEC operations. This individual will be a member of CEC and Analytics leadership team and will partner closely with various cross-functional teams including CEC, Product, Innovation, Launch Excellence, PSS franchise, finance, and market access.
Your responsibilities will include but are not limited to:
•Strong understanding of patient access and reimbursement operations, including patient onboarding, co-pay, adherence and reimbursement services
•Define and oversee the implementation of an analytics roadmap for the CEC that delivers operational reporting and analytics solutions for all stakeholders
•Establish operational metrics, KPIs and power stats in partnership with the CEC teams, and oversee the development of operations dashboards that provides visibility into performance
•Drive decision making via a disciplined, hypothesis-driven approach and shape the findings into leadership presentations highlighting key actions
•Drive operational effectiveness by creating root-cause analysis into programs and summarizing recommendations for CEC leadership
•Champion new innovative analytical solutions (data science, artificial intelligence etc...) in operations to help deliver personalized and customized experience to our patients
•Manage vendor teams and analytics staff for timely delivery of reporting and analytics
The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.
Minimum requirements•Bachelor’s Degree in relevant area. MBA or Advanced degree in quantitative subject (e.g., Data Science, Statistics, Economics, Social/Life Sciences) strongly preferred
•Fluent in English (oral and written)
•10 + years of progressive analytics experience with demonstrated ability in leading and building data-driven teams
•Strong patient access and reimbursement operations experience, either in Pharma or at reimbursement HUBs
•Demonstrated ability into working with data from CRM platforms, telephony systems, electronic reimbursement systems, pharmacy, Co-pay etc.
•Demonstrated ability in championing the use of innovative data science solutions to drive change in operations
•Experience analyzing complex situations, integrating & synthesizing data from various sources, establishing a complete cohesive picture and delivering actionable insights
•Strong communication skills and ability to translate technical information into simple insights for leaders
•Experience in driving results in a matrix organization
•Proven self-starter and ability to deliver strongly in a “hands-on” role