Director, PSS Product Management, Patient and Practice Solutions

Director, PSS Product Management, Patient and Practice Solutions

Job Description

With more than 10 medications in market and up to 27 new medications expected to launch over the next 5 years, Novartis Patient & Specialty Services (PSS) is committed to simplifying the journey for patients and healthcare professionals that help them. Our ambition is high but we are proud and not satisfied. If you’d like to be part of our journey, then come join our team!

The Director, PSS Product Management, Patient and Practice Solutions is responsible for creating and managing the product roadmap and lifecycle for a new portfolio of digitally-enabled products and services for patients and healthcare practices. He/she will also build the capability to get on-going feedback from those users to inform key features, functionality, and overall product roadmap. This candidate will need to approach product management through frequent, agile iterations that continuously deliver more value. This unique position manages a team of direct reports in collaboration with key stakeholders from across the technology, franchise teams, operations, analytics and other teams across the enterprise.

Your responsibilities will include, but are not limited to:

• Create and manage product roadmap and development lifecycle for key tech solutions targeted for patients, practices and other external customers
• Build capability to get on-going feedback from patients / practices to inform key features, functionality, and overall product roadmap
• Define roadmap – epics and features – and manage them through entire lifecycle
• Use analytics, testing, research and competitive analysis to build product roadmap, design user-centered products and measure product success
• Approach product management with a spirit of frequent, agile iterations that deliver more value continuously
• Oversee team that develops business and technical requirements for our external customers
• Create strong partnership and collaboration with external partners – e.g., SalesForce, AWS, Google, etc.
• Actively partner with PSS franchise teams/analytics team to determine KPIs, data sources, and measurement tools that will provide insight for clients; drive measurement plans and solutions

The Novartis Group of Companies are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.

Minimum requirements

What you’ll bring to the role:

• Bachelor's Degree required, advanced degree preferred

Required Experience:
• 10+ years of product management experience in healthcare
• 8+ years of progressive business experience in the biopharmaceutical industry with broad understanding of pharmaceutical sales, marketing, reimbursement and patient services
• Managing products that combine digital and human experiences into something that delights the user
• Designing and launching a new product
• Integrating third-party data and services into a product
• Knowledge of electronic commerce, CRM, reimbursements and payer systems, healthcare protocols and US healthcare system processes
• Takes a problem-solving approach when faced with challenging or difficult situations
• Effective leadership skills, including change management on projects/programs
• Experienced in establishing and cultivating relationships; able to collaborate effectively with key stakeholders and partners across the organization
• Ability to work in a fast-paced team environment and handle multiple projects and tasks
• Ability to analyze problems, identify alternative solutions and implement recommendations for resolution
• Uses diverse and varied approaches to persuade, negotiate and influence operational decisions
• Travel as required

What you will receive in return ?
Competitive salary, annual bonus, long term incentive for select levels, health insurance, paid vacation/holidays, potential flexible working arrangements, subsidized dining facilities, employee recognition scheme.

Why consider Novartis?

750 million. That’s how many lives our products touch. And while we’re proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people’s lives?

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you’re given opportunities to explore the power of digital and data. Where you’re empowered to risk failure by taking smart risks, and where you’re surrounded by people who share your determination to tackle the world’s toughest medical challenges.

We are Novartis. Join us and help us re-imagine medicine.
East Hanover, NJ
Novartis Pharmaceuticals
Full Time