## [Novartis Connect](/au-en/novartis-connect "Novartis Connect") [ ![family having fun preparing food](/au-en/sites/novartis_au/files/styles/crop_freeform/public/2025-02/807_300dpi_RGB.JPG.webp?itok=vqGnEf3o "family having fun preparing food") ](#npp)### [For Patients](#npp) [ ![doctor discussing report](/au-en/sites/novartis_au/files/styles/crop_freeform/public/2025-02/814_300dpi_RGB.JPG.webp?itok=fqRwsl0Q "doctor discussing report") ](#hop)### [For Healthcare Institutions](#hop) --- ## Welcome to the Novartis Private Prescription Program ![Woman looking at phone](/au-en/sites/novartis_au/files/styles/cta_image/public/2025-02/Woman%20looking%20at%20phone_1.jpg.webp?itok=XE4AuhQw "Woman looking at phone") ## Your connection to prescription medicine Our Private Prescription Program is designed to streamline the process of fulfilling your Novartis prescription. We’ve partnered with pharmacies, making it easier to access the private pay medication you need. To use our program simply follow the steps below. [See available products](/au-en/private-prescription-program-medicines "See available products") ### How it works ![PX round ](/au-en/sites/novartis_au/files/styles/crop_freeform/public/2025-02/ImageToStl.com_novartis%2Bicon%2Bprescription%2Broundel%2Borange%2Brgb.png.webp?itok=H-rYY0k1 "PX round ") 1\. Your doctor will give you an **e-script** for your medication ![novartis icon messaging on mobile roundel orange](/au-en/sites/novartis_au/files/styles/crop_freeform/public/2025-02/novartis%20icon%20messaging%20on%20mobile%20roundel%20orange%20rgb.png.webp?itok=v6xWWQ5_ "novartis icon messaging on mobile roundel orange") 2\. Once you have your e-script **click below to access and download** our partnered pharmacy's app ![novartis icon checklist roundel orange](/au-en/sites/novartis_au/files/styles/crop_freeform/public/2025-02/novartis%20icon%20checklist%20roundel%20orange%20rgb.png.webp?itok=_z6BSoxb "novartis icon checklist roundel orange") 3\. From here you can **order, purchase and collect** your medication from one of our partnered pharmacies ![novartis icon document roundel orange](/au-en/sites/novartis_au/files/styles/crop_freeform/public/2025-02/novartis%20icon%20document%20roundel%20orange%20rgb.png.webp?itok=OoEpoB9c "novartis icon document roundel orange") 4\. If you have a paper script you can access our program by **visiting** your local TerryWhite Chemmart pharmacy ![myTWC app logo](/au-en/sites/novartis_au/files/styles/cta_image/public/2025-01/twc.jpg.webp?itok=E_b7pQwP "TerryWhite Chemmart logo") ### To access our program you will need to download the TerryWhite Chemmart app, myTWC\* New and existing members can access the myTWC app using the link here: [myTWC app](https://terrywhitechemmart.com.au/join/my-twc?srsltid=AfmBOopUwJKWx9s0WWFQ2qkIZtlxy4l1kWbphLTabuxILiVapbPYAuEa "myTWC app") Frequently asked questions How will my prescription be processed and dispensed? - The Novartis Private Prescription Program (this website) connects you to an app (myTWC) operated by TW&CM PTY LTD trading as 'Terry White Chemists' (ACN 136 833 620), an Australian retail pharmacy company (TerryWhite Chemmart). - TerryWhite Chemmart will take your payment and dispense your prescription. Prices offered by TerryWhite Chemmart are conditional and non-refundable. Please refer to the [terms and conditions](https://terrywhitechemmart.com.au/legal/terms) and the [delivery and returns](https://terrywhitechemmart.com.au/legal/returns-policy) of TerryWhite Chemmart. - Fulfilment of prescriptions is contingent on your doctor having prescribed non-PBS reimbursed medicines and your nominated TerryWhite Chemmart pharmacy will be responsible for checking that your prescription meets all necessary pre-conditions for dispensing. Can I still use the Novartis Private Prescription Program with a paper prescription? Yes. You will need to visit your local TerryWhite Chemmart with your valid paper prescription and present this to the pharmacist. The pharmacist will prompt you to download the myTWC app and will store your paper prescription on-site. Once you have signed up to myTWC, the pharmacist will add your prescription to your app and you will be able to access the Novartis Private Prescription Program. Will Novartis collect any of my personal information? - Novartis will not collect your personal information via the Novartis Private Prescription Program (this website). - Your personal information will be collected by TerryWhite Chemmart for the purposes of dispensing your medication only. - All personal information will be handled according to the terms and conditions and privacy statements notified to you by TerryWhite Chemmart. \*The Novartis Private Prescription Program is currently only available through TerryWhite Chemmart. \*This program is only applicable for on label non-PBS reimbursed prescriptions for nominated Novartis medicines. \*Novartis Terms of Use and Privacy Policy will no longer apply when using myTWC app or any TerryWhite Chemmart website. --- ## Welcome to the Novartis Hospital Ordering Program ![Man looking at desktop](/au-en/sites/novartis_au/files/styles/cta_image/public/2025-02/Man%20on%20desktop.jpg.webp?itok=y6T2O4k1 "Man looking at desktop") ## Hospital and healthcare institution ordering made simple The Novartis Hospital Ordering Program provides a platform for hospital sites, pharmacies, and healthcare providers to access Novartis selected medicines. Specifically designed for private scripts, the platform, Aksys will be managed by Akesa Pty Ltd (ACN 168 121 122) (Akesa). ### How it will work **1. Request an on-boarding pack** and sign up to the program **2. Log in** via the secure web-based platform **3. Search for products** using the Novartis catalogue or **Search** function **4. Place your order** for direct access **5. Track your delivery** via the platform and email notifications **6. Receive your order** with direct delivery to your location **7. Consolidated invoicing** each month for easier reconciliation ### The Novartis Hospital Ordering Program advantages ![novartis icon messaging on mobile roundel orange](/au-en/sites/novartis_au/files/styles/crop_freeform/public/2025-02/novartis%20icon%20messaging%20on%20mobile%20roundel%20orange%20rgb.png.webp?itok=v6xWWQ5_ "novartis icon messaging on mobile roundel orange") **Direct access to Novartis products** ![novartis icon speech bubbles roundel orange](/au-en/sites/novartis_au/files/styles/crop_freeform/public/2025-02/novartis%20icon%20speech%20bubbles%20roundel%20orange%20rgb%20%282%29.png.webp?itok=PjNxQySt "novartis icon speech bubbles roundel orange") **Real-time order status updates** ![novartis icon cyber security roundel orange](/au-en/sites/novartis_au/files/styles/crop_freeform/public/2025-02/novartis%20icon%20cyber%20security%20roundel%20orange%20rgb.png.webp?itok=3Hi5MhfP "novartis icon cyber security roundel orange") **Just-in-time (JIT) ordering** ![Woman viewing tablet](/au-en/sites/novartis_au/files/styles/cta_image/public/2025-02/GettyImages-1357572945_0.jpg.webp?itok=3D8a1wFA) ### Register your interest If you would like to know more about our Hospital Ordering Program, simply fill in the form below. A member of our Trade Team will be in touch. Name of institution Your name Email Phone Postcode CAPTCHA This question is for testing whether or not you are a human visitor and to prevent automated spam submissions. • This ordering program is only applicable for on-label non-PBS reimbursed prescriptions for nominated Novartis medicines. • Novartis Terms of Use and Privacy Policy will no longer apply when using the Aksys platform. • Orders will be subject to the Akesa standard terms and conditions of supply.