General contact

Main switchboard
Switzerland

+41 61 324 11 11
+41 61 324 80 01
Monday - Friday,
8:30 a.m. - 5:00 p.m. GMT+1

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+1 862 778 21 00
Monday - Friday,
8:30 a.m. - 5:00 p.m. EST

Media

Global Media Relations
Eric Althoff
Basel, Switzerland

+41 61 324 7999

Investors

Investor Relations
Switzerland

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(Central European Time)

Reporting side effects

Report a suspected side effect (also known as an adverse event) related to a Novartis Pharmaceutical drug or a Novartis Vaccine.

Reporting side effects

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Reporting adverse events, including side effects

Report side effects
An adverse event is any unwanted medical occurrence in a patient who has been given a pharmaceutical product that may or may not have been caused by treatment with the product. An adverse event can therefore be any unfavorable and unintended sign, symptom, or disease associated with the use of the product.

Please contact your doctor if you wish to report any adverse event related to a Novartis drug.

In addition, you can also email your local Novartis drug safety department (see the list below) to report any adverse event.

When submitting an adverse event report, please provide the following information in your email to ensure it is handled in a manner consistent with the applicable local laws:

  • Name of the drug:
    • Description of when the patient started the medication, including dosing strength and frequency (amount and how often, e.g. 40mg twice daily).
    • Any action taken with the medication (e.g. reduced dose, stopped) and impact of that action on the adverse event.
  • The adverse event associated with the drug:
    • Symptom evolution over time.
    • Description of any treatment needed for the adverse event.
    • Name of healthcare provider who provided treatment and contact information.
  • Your name (optional)
    • Please note that your personal identifying information (e.g. name, email address) will not be shared with the health authorities. Novartis or its agents may contact you for further information about the adverse event. If you do not wish to be contacted, you should indicate this in your email.
  • Information about the person who experienced the adverse event:
    • Any other medical conditions currently ongoing.
    • Medications currently taken (name, dosing strength, frequency, and when medication was started).
    • Gender and age of the person taking medication (optional).

Select your country below to find contact information: