General contact

Main switchboard

+41 61 324 11 11
+41 61 324 80 01
Monday - Friday,
8:30 a.m. - 5:00 p.m. GMT+1

US switchboard

+1 862 778 21 00
Monday - Friday,
8:30 a.m. - 5:00 p.m. EST


Global Media Relations
Eric Althoff
Basel, Switzerland

+41 61 324 7999


Investor Relations

Monday - Friday,
8:30 a.m. - 5:30 p.m. GMT+1
(Central European Time)

Reporting side effects

Report a suspected side effect (also known as an adverse event) related to a Novartis Pharmaceutical drug or a Novartis Vaccine.

Reporting side effects

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Self-care products

Novartis OTC (Over-the-Counter) is a world leader in the research, development, production and marketing of self-care products designed for in-home treatment.

With a robust portfolio of cough, cold, respiratory disease treatments and pain management medication, as well as digestive health solutions, skin care products, smoking-cessation therapies and mineral supplements, Novartis OTC helps people take care of themselves and their families to live healthy lives.

Complementing the Novartis healthcare portfolio, Novartis OTC is answering a growing consumer demand for self-care products, helping to address the full range of healthcare needs worldwide.

Benefit-focused innovation

Novartis OTC creates differentiated, benefit-focused products that deliver on unmet consumer needs. Listening to our consumers, we also strive to continuously improve our existing brands through innovations in product formulations and packaging.

An example is Voltaren Emulgel, Novartis OTC's nonsteroidal anti-inflammatory drug (NSAID) used topically to relieve symptoms like joint pain from osteoarthritis in the knees, ankles, feet, elbows, wrists and hands.1

The original cap on the Voltaren tube was difficult for sufferers of hand and wrist pain to open. With these consumers in mind, Novartis OTC designed an easy-open, rotatable screw cap for this Voltaren product.


Most recently, Novartis OTC also launched a new Voltaren formulation that gives sufferers 12 hours of relief from their back, joint or osteoarthritis pain.1 Voltaren Emulgel 12HR satisfies those consumers seeking longer relief from their chronic pain, providing much-needed relief and a mind that’s free to focus on something other than body aches.

First launched in Germany, the custom-designed Voltaren Emulgel screw cap is available for consumers in more than ten countries, including larger markets such as Brazil and Russia.

And the 12-hour formulation is continuing to launch in countries across the world, currently available in Portugal, Switzerland, Poland, Finland, Hungary, Sweden and Slovakia. Both innovations have helped to ensure that people around the world can experience the joy of movement.

  1. Indications may vary country by country. Please always read the product label and information prior to use of our products and, where required, please consult your physician prior to use.